Monday, June 30, 2014

Social Media is the talk of the Town

Social Media explosion is the talk of the town. Almost every business , industry, company is trying to tap into the opportunities that explosion in Social Media provides for improved business outcomes.
Leveraging Social Media has become imperative for companies to engage with customers, employees and business partners. Marketing & comms department has been the first to jump on the bandwagon to engage in 2 way communication models to reach out to customers. In the age of information overload, attention becomes the currency and Branding acquires centre stage.
How can HR remain immune or impervious to this excellent opportunity. Broadly speaking, when it comes to Talent Management - HR function is about Capacity planning, capability building, engagement and retention. What I see is rise in the HR Job roles that has components of Social elements embedded into it.
For example , if you are a L&D professional, you must be thinking how to utilise newer models eg Flipped classroom into learning process.
Recruitment is not left behind either. We have newer roles in Recruitment eg Recruitment Branding , Recruitment Marketing . After all the job of hiring managers is to sell the "work" ,Organisation "culture " to the prospective candidates.

Social networking phenomenon revolutionises the recruitment experience for both candidates and employers. Companies are rethinking their social media strategies to make recruiting processes more transparent and to tap into and engage with the talent pools. More and more companies are on the lookout for know how on how to leverage social networking sites eg Facebook, LinkedIn to advertise jobs, increase brand awareness, showcase Company culture and provide a glimpse to candidates about the working environment, growth , learning, career and development opportunities.
Both candidates and employers are using the digital footprints to research about each other and find data points for better decision making. Hiring can be viewed as a Match making process . More the data points, assumption is, better would be the decision ie final outcome for both employers and candidates.

In my experience, I see 2 kinds of recruiters & hiring managers. On one end of spectrum, we have recruiters who has invested in self learning , acquired new skills to use social networking for sourcing, engagement, building relationships with candidates. On other end of spectrum , few hiring managers & recruiters are wondering and still pondering over the risks. Social networking adoption Benefits far outweigh the risks, ask any candidate or HR Professional who has reaped benefits from this new medium. Technology is neutral. A fool with a tool is still a fool.  Recruiters and hiring managers must enhance their understanding on the value Social media and social networking adoption and invest in self education and self learning. They must learn from recruiters who are using Facebook graph search, Linkedin recruiters license and reaping great benefits to minimise agency dependency and reduce costs & generate value for organisation with fewer resources. They are the ones who are innovating on the field. These recruiters understand Social Recruiting . Social Recruiting as a concept is relatively new. Talent can not be hired, it can only be courted.Go figure - how. Simply put, Hiring in other words , is a long & extended conversation. For hiring managers, Hiring is about channel mix too. Employee Referrals is another process which can be disrupted using the social networking platforms. Much scope to bring Efficiencies and Effectiveness  into the Hiring process and to disrupt the existing models and evolve new Hiring Models. Employer Branding has nuances and implications understood by the privileged few. Employer Branding and Social Recruiting is bound to witness growth in coming years.

Sage advice from Social Business gurus ~  Get Social. Do business
As Dr Marshall Goldsmith says ~ what got you here! won't get you there.
If you are still wondering why, what, how ..then remember, Self education is the key. Follow and Learn from Thought Leaders. .  I tweet and share insightful stuff on Social HR through twitter (@rucsb) and my blog ~ HR Gurukul.

Bonus ~

What IBM Recruitment is upto -
1. Integrated Social approach to ATS ( Applicant Tracking System)
2. Employee Referral Program empowered by Social Referrals
3. ROI of Social Recruitment measured through  Influenced and Direct Social Hires
4. Hiring Processes enabled & powered through Analytics
5. HR Leaders Rely on Data than on Gut. Better Decision Making on part of HR Leaders. Improved Business outcomes.


3 Key Actionables to get started on Social HR (Recruitment) Journey
1. Invest time  in building your own Linkedin and Twitter Profile.
2. Socially Network with Thought Leaders in Social Recruitment
    Tony Rustell
    Matt Charney
    Todd Raphael
    Sarang Brahme
3. Invest in your Learning and Development. Join IndiaHRLive, IndiaHRChat, TChat, SocialHRSuccess  discussions on twitter . Connect with & Learn from HR Leaders and Practitioners. Learn about Social HR from  Meghan M Biro, Abhijit Bhaduri, Khalid Raza, Gautam Ghosh , Self Promotion Alert : Ruchi Bhatia

I can be contacted via twitter @rucsb






 
 
 


Friday, May 23, 2014

Employer Branding





Today  I had an opportunity to attend webinar  on Employer Branding during  HR Conclave 2014 organized by ET  .

Special Address 5: Leveraging Employer branding to be an Employer of Choice and attract passive candidates
Naveen Narayanan, Global Head-Talent Acquisition, HCL Technologies made very interesting and relevant points wrt Employer Branding and how to leverage Social Media for Recruitment. 
I immediately followed him on twitter after listening to his talk .
 
Key points and insights  captured  



People use Social as Job boards
Social is a way to engage with Passive candidates
Employer branding influences passive candidates
Branding internally as important  and branding externally
Branding to internal employees so that they talk to their external networks eg through Linkedin
Is your Recruiting  information accessible on mobile ?
Let employees influence passive candidates through employer branding
You are curator of information today
People are talking amongst each other
You can only watch that space and curate that space
Campaign on Twitter – activity for 3 -4 weeks
5 jobs, mentoring also done on twitter to engage  passive candidate
Passive candidates suddenly becomes active when approached through social media, non conventional means eg twitter
Interacting directly with global candidates , trending on twitter , 25k followers, 25 publications wrote about the campaign and event which otherwise would have costed many more dollars , now that much publicity through social media campaign
Brings it to life how passive candidates can be engaged,
Less than 5000 K dollars were spent on campaign
Sodxeho uses pinterest
TechGig – holy grail for developers
Do u know hangouts  , watering holes where people are there
Are you hanging out there ?
B-Schools, how do you engage with students
In colleges, try and find people who have live business idea
Disruptive practices – supporting startup ideas in colleges
Why doesn’t recruiting team has hunters and farmers ?
Employees want to know other than role, job, money
How can I contribute in social arena
Employees want to make very active role  
Measurements?


Thursday, May 22, 2014

Farewell Note



Annette Favorite is VP, Talent Management at IBM :-)

I am experiencing a Culture Shock  from Learning to Recruitment .

Wednesday, May 7, 2014

Why your Chief Executive too should be on Social Media ?

Image courtsey : Abhijit Bhaduri

 

The title of the post is a new blogpost by Abhijit Bhaduri . He asks the big question -
Why are CEOs/ CMOs not present on Social Media ?
Read out the full article here  

My 2 cents -

Abhijit, I am glad you wrote this article. High time that CXOs onboard the Social media flight as you aptly mentioned concept of Leadership is evolving. Leaders like yourself who walk the talk are perfect role models when it comes to Social Media Adoption. Some would take to the new medium as fish to water . The authentic ones are out there, participating & shaping up conversations about their Brand . While others (risk averse) are still mulling over pros & cons , they may require Coaching & Handholding. I discovered an article which would interest you, it represents an interesting picture of engaged CEOs on Social Media . 

Ranking of the Top 60 CEOs on Social Media

Thursday, April 3, 2014

Social Influence Measurement

Can Social Influence Measurement systems  help  identify who influences whom internally or externally / inside or outside the organization leveraging the big data from the Social chatter that goes on in Social media space ? For example - If I retweet you or repost your status update , does Social Pulse infer that You influence me ? But what if same content gets shared multiple times on a social platform without attribution to the person who originally posted it or shared it ? Would Social Pulse identify who discovered and  shared the content first and determine influence ? Or Is Influence as a measure independent of who shares what / whose content & relies totally on engagement levels generated as a result of activities on Social platforms ? Social Capital and Social Influence -  are mutually exclusive ? Not yet , perhaps.Will Klout and Kred such companies gain prominence as Social Influence Analytics companies ?

Wednesday, April 2, 2014

Recruitment Marketing

Here are the 5 interesting articles on Recruitment Marketing this week i discovered .  I follow +William Tincup & FistFul of Talent for interesting insights on HR .

Key Insights from my Experience with Digital Ecosystem -

1. Websites are repositories of dead content , hence rise of Web 2.0 , Emerging Technologies, Social Media platforms
2. Social & mobile  has forced people to form new habits , on an avg every person checks in their smartphone several times a day.
3. People lead to discovery of new content and content leads to discovery of new people - key is to  engage employees to share interesting content that shapes conversations in favor of  Employer Brand .
4. Talent cant be hired, Talent can only be courted . Talent looks for an overall  experience , when it is positive at early stages, candidate's interest is piqued in the job/ role/  organization.
5. How does one cut through noise on the Social Media is the key. Key is to first identify the  communities of  talent and then do targeted messaging within those communities.
7. If communities don't exist, one needs to work through creation and building the talent communities first across hot skills in demand from both current scenario as well as futuristic point of view.
8. Visually appealing content goes viral quickly on Social Media
9. Social Media is a great platform for Social Listening . 
10. Twitter & Google search results are quiet useful and generate many insights to  pick clues from & act upon.


My take -  Recruitment Marketing is an interesting role at the intersection of HR, Marketing and Branding :-) 



 +Ruchi Bhatia
  

Thursday, March 27, 2014

What's next in HR - A Global Perspective



Nisha hosted was a great panel discussion on IndiaHRLive and I had an opportunity to Listen to key insights from  Dr TV Rao, Jennifer McClure, and other panelists to understand their perspective on Whats next in HR ? I would like to share my views on the topic.

I anticipate a Future where

1. HR Function on the whole will get disrupted by Emerging Technologies.
2.  Industry will witness rise of mobile apps for HR Function.
3. HR Mobile Apps will enable and provide meaningful insights to HR & Business Leaders and enbale decision making with respect to  hiring, learning, compensation , engagement , retention, career development
4.  CEOs will be increasingly be interested in Org wide Talent Scorecards and Talent Dashboards.
5.  HR will get differentiated into Rountine HR Jobs and Strategic HR Roles  .
 6. Companies may outsource routine HR jobs like payroll, administration  however will place  People with Higher order skills eg Creativity, Design Thinking Mindset into Strategic HR roles for Organizational Development .

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